REFUND AND RETURN POLICY

Return And Refund Policy

Due to hygiene, product integrity, and the handcrafted nature of our jewellery, all products are non-returnable, non-refundable, and non-exchangeable once an order has been confirmed and delivered.

We do not accept returns or exchanges for:

• Change of mind

• Incorrect size selection

• Personal preferences

• Colour variations caused by screen settings

• Natural brass oxidation or patina over time

• Minor handcrafted variations

Customers are requested to review product descriptions, dimensions, and images carefully before placing an order.

In case of Damaged Product

If you receive a product that is damaged during transit or an incorrect item, you must notify us within 48 hours of delivery with clear photographs and your order details. Claims made after this period may not be eligible for review.

Approved claims will be assessed solely at Kumbaay's discretion and may be resolved through a replacement of the same product, subject to availability.

Must read about Return and Refund Policy

At Kumbaay, every piece of jewellery is carefully handcrafted and quality-checked before dispatch. Therefore, all purchases are final, and we do not offer returns, refunds, or exchanges for reasons such as change of mind, incorrect selection, or personal preference.